Here Are The Common Ioniq 5 Problems, Issues and Owners Complaints

Patrick Oziegbe
Updated On:

Are you an electric vehicle enthusiast excited about the futuristic and impressive Hyundai Ioniq 5?

You’re not alone! With its sporty handling, comfortable ride, and spacious interior, it’s no wonder this car quickly gained popularity among drivers.

But before you commit to the Ioniq 5, there are some things you need to know. Although it has received much praise, some owners have reported issues and problems worth considering.

From the forward collision avoidance system being too aggressive to issues with the vehicle’s media controls on the steering wheel, it’s essential to be aware of these potential problems.

In this article, we’ll explore the reported issues with the Ioniq 5, so you can make an informed decision before purchasing. Remember, staying informed is always a wise approach when it comes to buying a car.

Hyundai ioniq 5 problems

Common Ioniq 5 Problems

Battery Issues

The Hyundai Ioniq 5 is an impressive electric vehicle, but it may experience some battery-related issues, such as a sudden loss of power or a short circuit within the battery.

In some cases, you might notice reduced range or inconsistent charging times.

Software Updates and Bugs

Your Hyundai Ioniq 5 may suffer from several software issues, especially in the multimedia and infotainment system.

One notable bug is the reverse programming of steering wheel controls for media, where pressing next track would result in going back instead.

Infotainment System Glitches

You may encounter glitches or errors in the Ioniq 5’s infotainment system, which could affect the navigation, audio, and general system responsiveness.

Resetting the system might help but reaching out to your dealership for any updates and solutions is recommended.

Charging Issues

As an electric vehicle, charging issues can be frustrating. Initially, charging might be slower than expected, or you could experience fluctuations in charging times.

Make sure to use reputable charging equipment and have your Ioniq 5 checked by a professional if persistent charging problems occur.

Steering Wheel and Suspension

While driving your Ioniq 5, you might notice some issues with the steering wheel or the suspension system. These can range from erratic handling to uneven tire wear or inconsistent steering feel.

Regular check-ups and maintenance can help address these issues and ensure a smooth driving experience.

Seats and Comfort

Comfort is important in any vehicle, but some Ioniq 5 owners have reported issues related to seat ergonomics, squeaks, and rattles.

You may need to consider additional seat adjustments or speak with your dealership to address any concerns you may have.

Keyless Entry and Bluetooth Connectivity

At times, your Ioniq 5’s keyless entry system and Bluetooth connectivity might pose problems, such as intermittent functioning of the door locks or difficulty pairing with your smartphone.

If you experience these issues, consult your owner’s manual or reach out to your dealer for guidance.

In conclusion, be informed about these common issues so you can proactively take steps to ensure the longevity and performance of your Hyundai Ioniq 5.

Recalls and Safety Concerns

According to the National Highway Traffic Safety Administration (NHTSA), there have been reports of issues with the vehicle.

One of the significant problems concerns the shifter control unit, which has been reported to fail in some cases.

This failure can lead to the vehicle rolling away, just as described in the recall notice. Some of the affected vehicles have experienced damage to the front during such incidents.

Another area of concern is the steering system. Some Ioniq 5 users on the Hyundai Ioniq Forum have reported that the steering wheel controls for media, such as music, are programmed in reverse. This means that when you press ‘next track,’ the vehicle goes back instead.

As a potential buyer or owner, it is essential to:

  • Regularly check the NHTSA website for updates on any recalls
  • Contact the manufacturer or your dealership for guidance on dealing with recalls or safety issues

Dealership and Warranty Experiences

As an Ioniq 5 owner, you might encounter varied experiences when dealing with dealerships and warranty issues.

While some drivers report smooth transactions and helpful customer service, others may face challenges related to repairs or warranty claims.

When it comes to the quality of the Ioniq 5, many users appreciate its impressive features, agile handling, and comfortable ride.

It’s important to remember that every new vehicle, including the Ioniq 5, may have occasional issues or concerns. The 2023 Hyundai Ioniq 5 warranty covers a five-year/60,000-mile limited warranty, plus a 10-year/100,000-mile warranty for EV batteries and components.

Regarding the price, the Ioniq 5 has been considered a competitive option compared to counterparts such as Tesla.

While its cost can influence its appeal, you should also take into account other factors like available warranties and support from your dealership.

If you have any complaints or issues that need to be resolved, your first point of contact should be the dealership or service center where you purchased or serviced your vehicle. Some Ioniq 5 owners experienced successful warranty claims over getting a refund under warranty for a broken TPM stem.

However, not all cases are as straightforward, with some users on the Reddit Ioniq 5 community sharing negative experiences where the repairs were not correctly done or the dealership was uncooperative.

In situations like this, it’s important to stand your ground and seek help from Hyundai’s customer service department, which can intervene on your behalf.

Your experience may vary depending on the service center or dealership, and it’s essential to remember to communicate your concerns effectively.

Don’t hesitate to ask questions and clarify warranties, prices, or potential repair options, and check online reviews or ask fellow Ioniq 5 owners for trusted dealerships or service centers in your area.

Comparing Ioniq 5 Variants

The Hyundai Ioniq 5 comes in several variants, each with its distinct set of features catering to different preferences. In this section, you’ll learn about the differences between Ioniq 5’s SE, SEL, Eco, Power, and Limited variants.

Ioniq 5 SE

The base model, SE, is an affordable option that offers essential features and a smooth user experience.

You’ll get an electric SUV with decent range, essential safety features, and a comfortable drive. Some key features include Apple CarPlay and Android Auto, an 8-speaker sound system, and a 12.3-inch infotainment screen.

Ioniq 5 SEL

Moving up the ladder, the SEL variant adds more bells and whistles to your Ioniq 5. You’ll enjoy features like adaptive cruise control, a panoramic sunroof, and blindspot monitoring. The SEL also provides better sound insulation and upgraded seat materials for added comfort.

Ioniq 5 Eco

If you prioritize efficiency, the Eco variant may be the right choice for you. This model is designed to maximize energy conservation and extend the driving range.

It lowers the vehicle’s overall weight and includes aerodynamic enhancements such as low rolling resistance tires and optimized wheels.

Ioniq 5 Power

For those who crave a more thrilling driving experience, the Power variant amps up the performance.

With an upgraded powertrain, you can expect quicker acceleration and more engaging handling. The suspension system also provides a well-balanced mix of practicality and sportiness, catering to a more enthusiastic driver.

Ioniq 5 Limited

Lastly, the Limited variant is the cream of the crop, offering the most luxury and features.

This electric SUV comes with a head-up display, Harman Kardon premium sound system, and an advanced suite of safety features like highway driving assist. If you’re looking for a more upscale experience, this is the option to consider.

Over-The-Air Software Updates

As an Ioniq 5 owner, you might be interested in knowing more about the Over-The-Air (OTA) software updates for your vehicle.

Hyundai now offers these updates for the Ioniq 5, making it convenient for you to receive automatic upgrades without having to visit a service center. This feature has been offered with electric vehicles from manufacturers like Audi, Tesla, and BMW for some time now.

The OTA updates enhance your driving experience by improving various vehicle software aspects, from simple user interface changes to more complex system upgrades.

However, it’s essential to be aware of some issues and potential problems that could arise from these updates.

For instance, there have been known issues with the Ioniq 5’s software, such as the steering wheel controls programmed in reverse.

Some users also experienced difficulties in Eco mode after an update. To address these issues, Hyundai typically releases new corrective updates. For example, they released an update on February 27, 2023, for the Eco mode issue.

In addition to OTA updates, your Ioniq 5 can sometimes receive new software through alternative methods, such as downloading and installing it via a hard drive1. This option can be helpful if you’re experiencing connectivity issues or want a more stable update process.

To summarize, here’s what you need to know about Ioniq 5’s OTA software updates:

  • They provide automatic updates and improvements for your vehicle.
  • They can address various software aspects, from UI tweaks to system upgrades.
  • Issues may arise, but Hyundai typically releases corrective updates.
  • Your Ioniq 5 can also receive updates through alternative methods like using a hard drive.

Hyundai Ioniq 5 Vs Competition

Kia EV6

When comparing the Hyundai Ioniq 5 to the Kia EV6, you’ll notice some similarities since both vehicles share the same platform. However, there are some differences between them.


  • Quicker acceleration: The Kia EV6 offers quicker acceleration than the Ioniq 5, which could be a deciding factor for those who value performance.
  • Longer range: The Kia EV6 offers a longer range on its top-tier option, ensuring you can drive for longer distances without needing to recharge.


  • Less cargo space: The Kia EV6 offers less cargo space than the Hyundai Ioniq 5, making it less versatile for your daily needs or family trips.
  • Higher price tag: The Kia EV6 may have a higher starting price than the Ioniq 5, which could be a downside for budget-conscious buyers. Read full Kia EV6 worst models to avoid!

Ford Mustang Mach-E

In comparison to the Ford Mustang Mach-E, the Hyundai Ioniq 5 has its own set of pros and cons.


  • Spacious interior: The Ioniq 5 offers a more spacious interior compared to the Ford Mustang Mach-E, ensuring a comfortable ride for you and your passengers.
  • Unique design: The Hyundai Ioniq 5 boasts a distinct design that sets it apart from the competition, especially in comparison to the sporty, aggressive look of the Ford Mustang Mach-E.


  • Lesser performance: The Ioniq 5 may not offer the same level of performance as the Ford Mustang Mach-E, which could make a difference for those who prioritize power and speed.
  • Shorter range: The Ioniq 5’s range may not be as long as the Ford Mustang Mach-E, which could require more frequent recharging when out on the road.

Volvo XC40 Recharge

Lastly, we have the Hyundai Ioniq 5’s competitor, the Volvo XC40 Recharge.


  • Luxury focus: Volvo is a luxury brand, meaning the XC40 Recharge may offer features and appointments that the Ioniq 5 does not.
  • Safety features: As a Volvo vehicle, the XC40 Recharge is expected to include cutting-edge safety features that may be absent in the Ioniq 5.


  • Higher price: With luxury comes a higher price tag, and the Volvo XC40 Recharge may prove to be more expensive than the Ioniq 5, affecting your purchasing decision.
  • Smaller interior: The Volvo XC40 Recharge may not offer the same amount of interior space as the Ioniq 5, which could impact your comfort and overall driving experience.


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