Carvana Reviews: Here Are The Pros and Cons

Patrick Oziegbe
Published On:

Buying a car can be daunting, but Carvana is here to revolutionize the car buying process.

As an online vehicle retailer, Carvana offers a vast selection of used cars, trucks, and SUVs with customer-friendly features like a 100-day or 4,189-mile warranty.

Their primary goal is to simplify buying and selling vehicles by providing a touchless, hassle-free experience.

One outstanding feature of Carvana is its commitment to transparency. They provide a 150-point inspection and a seven-day money-back guarantee for their vehicles.

In addition, Carvana’s customer service is available seven days a week, so you can rest assured that any questions or concerns you have will be addressed promptly.

Key Takeaways

  • Carvana simplifies the car buying process with its online platform.
  • Transparency and customer service are top priorities for the company.
  • Carvana’s inventory undergoes thorough inspections, ensuring quality vehicles.
  • This unique company has been rated as one of the best-used car-selling websites in the USA.

Carvana Reviews

Understanding Carvana

Online Dealership

Carvana is an innovative online dealership that aims to simplify car buying and selling.

By cutting out the traditional dealerships and offering lower prices on well-maintained used vehicles, Carvana operates primarily online, allowing you to explore their inventory and secure financing from the comfort of your home.

Vending Machines

Another unique aspect of Carvana is its iconic vending machines in various metro areas.

These vending machines allow you to pick up or drop off your vehicle after completing the online process, adding an element of convenience and innovation to the experience.

Sell Your Car Online

Interestingly, Carvana makes it easy to sell your car online. You can get an instant offer and sell your vehicle without haggling at the sale price.

Not only does Carvana offer you a seamless car-selling experience, but their friendly customer service agents are always available to help you through the process.

How Does Carvana Work?

Carvana, an online-only used-car retailer, simplifies the car buying process. They cut out dealerships to offer you lower prices on well-maintained vehicles.

Browsing for cars, accepting trade-ins, and financing is all available online. as posited by Clark.com. This friendly, simplified approach provides a convenient way to purchase your next used car.

Car Buy and Selling Process

Form and VIN

When buying or selling a car with Carvana, you’ll begin by filling out a form that includes information about your car’s Vehicle Identification Number (VIN).

Having your VIN handy simplifies the process and allows for a more accurate vehicle assessment.

Inspection and Price

Carvana carries out a 150-point inspection on every used car they sell. This thorough inspection ensures the quality of their inventory.

Meanwhile, when selling your car, they’ll assess its condition and offer a fair, no-haggle price based on market value.

Delivery and Pickup

Carvana offers a touchless online buying-and-selling process spanning from browsing inventory to test-driving.

They provide delivery and pickup services, allowing for a seamless and convenient experience without visiting a dealership.

Payment and Financing

At Carvana, you can pre-qualify for financingpay cash, or even arrange your external loan.

They aim to make the payment and financing process user-friendly, with various loan rates and terms to suit your needs.

As per leasing a car, here is a fact directly from Carvana: “…we work with many leasing companies to help pay off your lease early (sometimes called a “lease buyout”).”

Vehicle Selection and Inventory

Make and Model

Carvana offers various makes and models in their inventory, catering to your diverse needs.

You can easily find popular brands such as Toyota, Ford, and Honda, along with luxury vehicles like BMW and Mercedes-Benz.

Features

Each used car listed on Carvana comes with detailed information on its features and specifications. This helps you make informed decisions while browsing vehicles based on factors like fuel efficiency, safety ratings, or available technology packages.

Search

Carvana’s user-friendly search function lets you quickly find a vehicle that suits your preferences.

You can filter their extensive inventory by make, model, features, and more, making finding your ideal used car more convenient and efficient.

Explore Carvana’s platform and enjoy its diverse vehicle selection, search options, and detailed information about each car. With patience and diligence, you’ll likely find a car that perfectly fits your needs and preferences.

What Is Carvana Vending Machine?

Carvana offers a unique way to purchase used cars through their vending machines. These machines allow you to skip the traditional dealership experience.

After shopping online and selecting a car, you can choose to pick it up from a nearby vending machine.

To use the vending machine, you’ll verify your identity with a driver’s license and then insert a unique coin to start the process.

The vending machine will then deliver the vehicle you’ve chosen, making car buying more convenient and fun.

Customer Services

Customer Reviews

Many Carvana users have shared their experiences online, revealing valuable insights about the company’s customer service.

On Trustpilot, Carvana boasts a 4.2 out of 5 stars rating, while ConsumerAffairs rates it 3.2 out of 5 stars.

Customer Support

Carvana’s customer support team is dedicated to providing friendly and efficient service. They will assist you throughout the car buying process, from browsing vehicles to finalizing your purchase. The team can also help you with questions on financing, paperwork, and trade-ins.

Carvana Phone Number

You can reach Carvana’s customer support team by calling their phone number at 1-800-333-4554. Their representatives can help you with inquiries and ensure a smooth and enjoyable car buying experience.

Warranty and Return Policy

Seven Day Money-back Guarantee

Carvana offers a unique Seven Day Money-back Guarantee for your peace of mind. If unsatisfied with your newly purchased vehicle, you can return it within seven days for a full refund. This allows you to test drive your car and ensure it meets your expectations.

Limited Warranty

In addition to the money-back guarantee, Carvana provides a Limited Warranty covering your car for a certain period. This warranty typically lasts for 90,000 or 100,000 miles and extends for 48 or 60 months.

The cost of this warranty can range between $1,550 and $1,850. Including this warranty ensures that your investment is protected and you can drive confidently.

Financial Overview

In-house Financing

Carvana offers in-house financing for customers buying used cars, trucks, and SUVs. This makes the process easier and more streamlined as you handle the entire transaction through Carvana, from browsing to financing.

Credit Score Requirements

It is essential to know that Carvana does not have a minimum credit score requirement for its financing options.

Even with bad credit, you may still be eligible for financing through Carvana, making it a friendly option for customers with various financial backgrounds.

Comparative Analysis

Carvana vs. Carmax

Carvana aims to provide lower prices on well-maintained used vehicles by cutting out dealerships from the process.

Since it operates almost entirely online, it doesn’t have the overhead of a traditional dealership or competitor, Carmax.

However, this comparison may vary depending on vehicle availability and personal preferences.

Better Business Bureau Ratings

The Better Business Bureau (BBB) provides an easy-to-understand rating system when comparing businesses. These ratings can be a valuable tool for evaluating how an authorized company like Carvana or Carmax measures up in consumer relations.

Remember to keep the information you find in reviews and comparisons in mind as you decide which car-buying service best fits your needs.

Experiences and Complaints

Quality Issues

Research shows some customers are dissatisfied with their Carvana purchases, often citing quality problems.

Carvana’s rating on SiteJabber is 1.33 stars out of 5, with many reviewers complaining about customer service, delivery date, and point inspection problems.

About Review

On the other hand, some users reported positive experiences with Carvana. One recent TrustPilot review praises the ease and speed of selling a vehicle through Carvana.

They found the process simple, communication effective, and payment prompt. Remember, it’s essential to consider both positive and negative feedback when evaluating a service.

Frequently Asked Questions

How reliable is the car buying process at Carvana?

The car buying process at Carvana is generally reliable as they offer well-maintained used vehicles at lower prices by cutting out dealerships. Since Carvana operates almost entirely online, it helps lower the overhead costs typically associated with traditional car dealerships.

Are there common complaints about Carvana?

Some common complaints about Carvana include delays in delivery, paperwork issues, and difficulties with customer service. However, their overall rating of 3.2 out of 5 indicates that many customers have also had positive experiences with Carvana.

How does financing work with Carvana?

Carvana offers used-car financing options through its platform, making it a one-stop shop for buying, selling, and financing cars. They provide customizable loan terms and allow you to see each term’s effect on your monthly payment, making it easier to understand and manage your auto loan.

Is Carvana a good option for those with bad credit?

Carvana may be a viable option for those with bad credit, as they consider various factors during the loan application process.

They evaluate your credit history and income to determine the loan terms for which you are eligible. It’s essential, however, to thoroughly explore your options and compare them with other car financing providers.

What checks does Carvana perform on the cars they sell?

Carvana conducts a thorough 150-point inspection on every vehicle they sell. This helps ensure that the cars meet their quality standards and are in good condition.

In addition, all Carvana vehicles come with a free CarFax report, which provides information on vehicle history, accidents, and previous owners.

What are the advantages of purchasing a car through Carvana?

The main advantages of purchasing a car through Carvana include convenience, transparency, and a no-haggle pricing policy.

You can research, trade in, and buy used cars from the comfort of your home without dealing with traditional dealership tactics. Carvana also offers a 7-day return policy on their vehicles, giving you ample time to ensure the car fits you.

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