Does Carvana Have a Bad Reputation? Here Are The Whole Truths

Author: Patrick Oziegbe
Updated On:

Carvana, an online platform for buying and selling used vehicles, has gained significant attention since its launch in 2012.

While the company aims to offer a no-pressure, no-haggle experience, potential customers may wonder if Carvana needs a better reputation.

To answer this question, it’s essential to consider various aspects of the buying and selling experiences offered by Carvana’s pre-owned car platform.

Carvana’s success and rapid growth can be attributed to its convenient online process, wide selection of vehicles, and unique seven-day money-back guarantee.

However, concerns such as no delivery to Alaska or Hawaii and lack of price negotiation options have also been raised.

Analyzing public perception and comparing Carvana to its competitors can give a better understanding of whether the company has a bad reputation or not.

Key Takeaways

  • Carvana makes buying and selling used vehicles more accessible and convenient.
  • Some customers appreciate the no-haggle pricing, but others may prefer negotiation options.
  • Public perception varies, and individual experiences can differ significantly.

Does Carvana have a bad reputation?

Buying Experience with Carvana

Car Buying Process

You can easily buy a used car from Carvana online. The process is simple: search for your desired make or model, review the details, and check your loan eligibility based on your credit score.

Once approved, you can complete the paperwork and arrange delivery or pickup.

Car Delivery

Carvana delivers your car to your doorstep, making the delivery process convenient and seamless. Remember that you might have to pay for taxes and registration fees separately.

Customer Service

Based on mixed reviews, the customer service experience with Carvana can vary. While some customers praise the friendly service, others may encounter hiccups. Just stay patient and reach out to their support for help.

Selling Experience with Carvana

Selling a Car

Carvana makes the process of selling your car quite simple. As a Carvana customer, you can expect a user-friendly online platform where you provide your vehicle details.

Within a few minutes, you’ll receive a quote for your car. If you decide to accept the offer, you can schedule a pickup or drop off your vehicle in person. Carvana pays via ACH transfer or certified check to complete the deal.

Trade-In Offer

Carvana can still be an excellent option to trade in your car. Their appraisal process is similar to selling a car.

You’ll receive an offer based on the information you provide about your vehicle. If you accept the trade-in offer, you can apply the value toward purchasing a car from Carvana’s inventory.

Remember to have your title and other necessary documents to ensure a smooth transaction.

Do They Have A Bad Reputation?

As you’re looking into Carvana, you might be curious about its reputation. Let’s explore some information to help you understand what people are saying about Carvana and their experiences.

According to ConsumerAffairs, Carvana has an overall rating of 3.2 out of 5 stars, with 36% of customers giving them a 5-star rating and 37% giving them a 1-star rating.

Positive reviews mention the convenience and ease of the buying process, while negative reviews cite issues with vehicle condition and customer service.

On Trustpilot, you’ll find some customers who have had smooth transactions with Carvana, praising their professionalism and lack of surprises during the purchase or selling process.

Moreover, it’s worth noting that Carvana has faced some complaints filed with the Better Business Bureau (BBB). Some customers have reported concerns regarding the condition of the vehicles they received, such as old tires.

Public Perception of Carvana

Consumer Affairs Reviews

Carvana has a 3.2 out of 5 rating on Consumer Affairs, with some customers praising the convenience and others having problems with their purchases.


People often question Carvana’s trustworthiness due to online reviews. While there are bad reviews, remember that negative experiences tend to be louder. Reading multiple reviews and weighing the pros and cons might help ease your concerns.


There might be lawsuits involving Carvana, but it’s essential to research the legitimacy and implications of such cases to understand the company’s reputation. Even with those lawsuits in a few states, Carvana has remained in business and axing strong.

Carvana vs Competitors

Comparison to Cargurus

When comparing Carvana to Cargurus, it’s essential to consider their distinct shopping experiences.

While Carvana is primarily an online platform for buying and selling used vehicles, Cargurus is more of a marketplace that connects buyers with local dealerships to find the best deals.

Carvana vs. Vroom

Carvana and Vroom are similar in that they both offer online car shopping experiences. However, their inventory and pricing can vary. Compare your options with both platforms to ensure you get the best deal on your next used car.

Frequently Asked Questions

Are there recurring issues with Carvana?

Yes, some recurring issues have been reported by customers, such as misrepresentation and poor customer support. However, it’s essential to remember that user experiences may vary, and only some encounter these issues.

What do customers say about Carvana financing?

Carvana offers financing options that many customers find convenient. Customers generally appreciate Carvana’s transparent pricing and the ability to browse financing options online. However, some users may find better rates through third-party lenders or personal banks.

How do users rate Carvana on Reddit?

Carvana has received mixed reviews on Reddit, with some users praising the hassle-free buying process while others report issues with customer service and vehicle quality. Potential buyers need to research and read various user experiences before deciding.

Has Carvana improved its services in 2023?

Carvana has experienced significant growth, with a revenue increase of up to $13.6 billion in 2022. This suggests they have improved their services to reach a broader customer base.

Remember that experiences may vary, and it’s always best to conduct thorough research before purchasing.

Is Carvana a good option for those with bad credit?

Carvana may be an option for individuals with bad credit, as they consider a wide range of credit scores for financing. However, your interest rates and loan terms may only be as favorable if you have good credit. It’s essential to compare financing options to ensure you get the best deal possible.

What are the disadvantages of buying a car from Carvana?

Some disadvantages of purchasing a vehicle from Carvana include not having the opportunity to test drive before buying and the potential for misrepresentation of the car’s condition.

Additionally, you may need help with their customer support if you face any issues. As always, it’s crucial to research and weigh the pros and cons when choosing where to buy your next car.



25 Cheap Cars Years That Look Expensive

We get it, you want to impress your friends and neighbors without emptying your wallet. Fear not, thrifty car enthusiast! There’s a world of affordable vehicles just waiting to make you look like a high
What Are Used Car Interest Rates?

Can You Get a Car with 500 Credit Score? Here Are Few Options

Buying a car with a 500 credit score can be challenging, but it’s not impossible. A low credit score can limit financing options, increasing interest rates. However, with careful planning and research, you may still be able
What Model Year Mercedes is Most Reliable?

What Model Year Mercedes is Most Reliable?

Regarding luxury vehicles, Mercedes-Benz has a strong reputation for style, comfort, and performance. However, you might wonder what model year Mercedes is the most reliable. This article will dive into the reliability of various Mercedes model


Sign up now to get the email newsletter and exclusive deals weekly.